Do not book with this company
The Management Co. tell lies
I was one of the group of ladies who recently stayed at a villa managed by Mykonos Luxury.
It’s apparent from reading the many copy and paste responses from the management team, specifically Chris, that this company likes to tell lies about situation’s when they don’t go well.
To address specific lies.
1. Being moved from our original, very high spec original villa - Mega Mansions II - to a superior villa due to ‘Technical Issues’. Here is the original email (15 Jan ’25) received from Mykonos Luxury giving reasons as to why we were moved:
‘So Lisa,
Please take a deep breath to hear the bad news and the good news simultaneously!
The bad news is that Mykonos is in Greece (a Balkan country....). This results in its inhabitants being irresponsible, unreliable and money-driven. I am giving this introduction to share with you the fact that the Mega Mansion Owner has received a request for a whole month, 3rd May to 1st June, for his villa Mega Mansion, with the effective result of cancelling on us as we only reserved last year and for 4 days....
Now the good news. The good news is that he will OFCOURSE fully refund, and that we can move your group to an even sexier property just 700 meters next to Mega Mansion, the famous and popular Black Villa. I am attaching the link, which you should press , as I can tell you are not breathing right now (as was I for two hours until I fixed this) and I promise you, once you press the link and look at an even better version of the Mega Mansion (Cleopatra Black) you heart will go back to its place....!
Please accept not only the swap but also the complimentary transfers for putting you through this temporary shock!
The payment you made stands, and the total budget is the same! I will send you the new contract for the new villa asap!
I hope you are alive and I also hope to meet you when you are on the island!
Best regards and 1000 apologies,
Stefi’
2. You ‘remained polite and professional throughout, even as I was met with yelling and threats’ …..This is a complete lie. As is documented in other reviews, you screamed and shouted at us in an intimidating manner, to the extent that your own member of staff told you to calm down. If anyone is reading this review and would like proof of this of this behaviour, please message any one of us and we can share more details.
3. Our housekeeper reported collecting over 30 empty bottles of alcohol the following day’ ……Given the fact we were all out most of the day and evening on a private catamaran I find it hard to believe that we would be able to consume 30 bottles of alcohol in one evening and I don’t think we actually purchased 30 bottles of alcohol during the entire duration of 4 night stay! Quite frankly, this is a ridiculous statement.
Please do not trust Mykonos Luxury with your holiday booking.
Reply from Mykonos.luxury
THIS IS TRULY UNBELIEVABLE, AS WE ARE DEALING WITH 12 REVIEWS THAT ALL SHARE THE SAME COMPLAINT ABOUT THE SAME RESERVATION, EACH SUBMITTED BY ALL 12 GUESTS. THIS IS THE FIRST TIME IN OUR 10 YEARS OF EXPERIENCE — DURING WHICH WE HAVE RECEIVED ONLY 5-STAR REVIEWS — THAT WE ARE FACING SUCH A SITUATION.
TO CLARIFY, WE USE COPY-PASTE RESPONSES BECAUSE WE HAVE RECEIVED OVER 10 SEPARATE REVIEWS, ALL REGARDING THE SAME BOOKING. HAD THIS BEEN THROUGH ANOTHER PLATFORM, LIKE BOOKING.COM, ONLY ONE REVIEW (FROM THE PRIMARY GUEST, LISA MATTINGLEY — REVIEW #1) WOULD HAVE BEEN ALLOWED AND CONSIDERED VALID.
After so many years in hospitality, your group is the only one to have left so many negative reviews. This raises the question of whether the issue was truly about service — or more about internal frustration.
We repeated our responses only because the complaints are identical and related to the same booking. Yet, there are contradictions: some call the villa beautiful, others disappointing. Some claim you weren’t informed about basic amenities (salt,oil,coffee e.t.c) or the proforma invoice — but we have written proof these were sent to Lisa, the primary guest. It seems that between your multiple and conflicting non-copy-paste reviews, the truth has become unclear, likely due to internal miscommunication among your group.
Here is our reply to this particular review:
Regarding the email you shared about the villa relocation — yes, the move occurred due to a technical issue in the booking process, specifically because the original villa became unavailable following a longer, higher-priority booking. This is a common issue in property management and falls under what we consider a technical reservation complication.
Due to the friendly relationship that had developed between our representative and Lisa (the primary guest), the message you received was written in a light-hearted tone to ease the stress of the last-minute change — not to mislead or offend. We worked very hard to secure an upgraded villa nearby, included complimentary transfers, and ensured the terms of your stay remained unchanged.
In response to your claim that you were threatened with police involvement: we must be absolutely clear that no one ever made such threats. I, Chris, followed standard protocol agreed between property owners and guests — that in the case of damage and no payment received, the issue must be resolved before departure. This is industry standard and would not have been necessary had a security deposit — common practice worldwide — been paid in advance. Nevertheless, you were allowed to remain in the villa, and we handled the matter with as much cooperation as possible.
Ironically, it was your side that repeatedly threatened us with bad reviews — both during and after your stay — and ultimately acted on that threat. Sadly, this seems to have been the main objective.
As for the mention of “30 bottles” — this was never meant to be taken literally or as a judgment. You are, of course, entitled to enjoy your holiday in whatever way you see fit, with or without alcohol. The point we were making is that the broken chair may reasonably have resulted from the aftereffects of a party, which again, is completely normal and nothing we are judging. However, when damage does occur — regardless of the cause — it must be covered
Attempting to offset the cost of the broken chair by referencing unrelated matters such as public noise or nearby construction is not a valid argument. In a similar spirit, we suggested a possible explanation for the breakage — not as a criticism, but as a reasonable assumption. And we truly hope you had a great time, regardless.
This is not intended to be a debate or an accusation. The chair broke during your stay due to improper use. We offered to split the cost — this was declined.
We value all feedback and remain committed to offering excellent service to every guest.
Kind regards,
Chris
