Simon Mills

Hi Simon,
Thank you for taking the time to leave us a review. We are happy you had a pleasant experience with Hozah! We hope to see you again soon!
Happy parking!

Hi there Simon,

Thank you for taking the time to leave a review.

It's great to hear you sold your vehicle in just a few days! Congratulations on the sale.

Kind regards
Jessica.

Hello Simon - I'm sorry to read that you are unhappy with the service you have received.

The delivery details for your parcel record that the driver recorded that there was no one available to accept the parcel at the property earlier today. The service purchased by the sender requires that there must be someone at the delivery address to accept the parcel, and the driver was therefore unable to leave the item there.

We do offer the option to have notification emails or texts to be sent, but we would need the sender to share the relevant information with us, when they book the service. The booking details for this parcel show that no contact email address or number was provided, to enable us to send out the alerts.

Hello Simon,

Thank you for taking the time to express your concerns, we value all feedback at high importance as it allows us to continuously refine and further improve the quality of service we provide for a better customer experience.

The vast majority of transactions are completed instantly. However, there are factors that we need to consider that may cause a delay. Such as but not limited to documents we require as part of a compliance review (either by us, by our partner, or both). Additional information we may need to collect from you to ensure the security and safety of your transaction.

From unexpected system issues like downtime, update and maintenance to the accuracy of the information provided to us including your personal information and your recipient's details.

Or, operating hours of the facility (receiving bank or pick-up location), as well as uncontrollable circumstances affecting one of our business partners. Not to mention, transactions initiated on a or over the weekend are being processed the next banking day (Monday) among others.

Let me assure you that what transpired in your case is not our usual Remitly's level of customer service and we are taking the necessary steps to prevent it from happening in the future. We continue to be committed to providing all of our customers with the highest quality of our services.

Please log in to your Remitly account and chat with us directly at http://remit.ly/1tuvcjr should you need further assistance. We will do what we can to assist you and address every query you may be having. Our Customer Service Team is available in English and Spanish 24/7. You may also visit Remitly.com/help where you can find answers to common questions.

§ - Your Remitly Team