Imran Umar

For some reason, Samsung TV Plus has decided to run Pro-Iserali adverts.

The advert stated unsubstantiated claims about Iran while maintaining the Pro-Iserali message. All while Iseral is committed genocide in Palestine

This is a great online supplement shop.

Being in Northern Ireland deliveries take a while but normally the main part of the delay is Royal Mail screwing up.

However, the team are friendly and SO helpful! I had a ton of questions when looking for a new brand to switch to and they more more than helpful, knowledgeable and patient answering my questions...

Highly recommended.

This was a last min booking and the team at the Eltham branch was friendly and everything was very straight forward and easy!

The van was in good condition and easy to drive.

The hire costs were reasonable too...

Only bug bear would be the fact the spare tyre was in the van itself so we had to keep moving it around and even put things on top to get all of our things into the van. Apparently, they will be getting this mounted underneath soon.

Other than that, highly recommended!

Dealing with SKY customer service recently has been brilliant, there was a fault with the box so we had no signal but the rep I spoke to couldn't be more helpful, talked me through resetting the system (which didn't work) and then ordered me a new box which arrived the next day.

I was expecting it to be a hard slog to get it all but it wasn't at all...

Delivery by "Daniel" who had someone else with him.

I'm not sure but I suspect it was the other guy who did both things.

When ringing the doorbell to our office, the person pressed it repeatedly without pause from the first press till we actually opened the actual door.

Then they just stared as us, "I need a code" - These guys were just plain rude!

I told them that this was a office with people working on camera with clients and 1 press of the door bell would have been enough to answer. Once again, no apology just staring, I asked it they were doing this to everyone or just us as at a house or office it wasn't the way they should behave.

They just looked at each other and said very little. Daniel said "Yeah your right" but no apology.

Then when they were leaving, I saw they were hanging around the lobby for a while, then they suddenly left, I thought nothing of it, then assumed the had written something rude in the signing in book so went out to look and noticed that the large bottle of hand sanitiser had been stolen. Such a ridiculous thing to do!

I leaned our of the door to see Daniels "trainee" getting into the Van with it in his hand, the spoke to each other and looked around and saw me staring at them. I insisted the return it which they did but once again no apology.

I've never had SUCH rude (& criminal) behaviour from anyone delivering to us, hopefully they will never have cause to come to us again.

I've had an outage almost every week since the service started, I've had 3 visits from the engineers but it's still happening.

This means my Ring system, Alex and Streaming TVs ALL cutout.

The outages are only quick blips but it often means rebooting all modems and routers and sometimes rebooting my TV, and devices.

Also, though I have the premium service which guarantees no patchy service, I still have patchy signal due to having an office in the garden and alarm in my garage.

Apparently this isn't covered (It was with Virgin Media) and to get another repeater will cost me more.

Customer Complaints don't call you back and the phone feedback service after your call, only allows you to rate them 10/10 and other lower number just 'isn't recognised', which is convenient...

I had Virgin Media for 6yrs and 3 outages in the whole time and full coverage. I wish I hadn't switched.

All of the positive reviews you see are done within an initial 2 weeks not on-going customers.

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Update: Sarah did contact me to raise another complaint ticket and said she would respond in 'no more than 2 working days of this email' - Day 3 and no reply. This is the 3rd complaint ticket raised with no response

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Update 26/12/24

Just had another blip outage and then noticed an email from Community Customer Support saying that my 'Support Request' had been closed... Still no resolution, apology or compensation.

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UPDATE 16/1/2025

Still back and forth with Customer Services and complaints waiting for someone to actually do something. I feel the only way forward now is to go to the Ombudsman.

Also, I ALWAYS have to do the voice authentication 2 times before it puts me through and then EVERYTIME the staff still ask me for my details in order to deal with me.

Happy with EE but hate the subcontracts.

I have been waiting for 3 delivery time slots and each time DPD don't come anywhere near my house and report a failed delivery because I didn't have a PIN.

I have complained to both DPD, who say I'm not the customer so speak to EE and to EE who say, they are a 3rd party contractor so we can't do anything about it...

This is ridiculous and I have still not received my phone, currently in the 24hr guaranteed delivery post, 5 days late and 4th 'attempt'

And I can't even change for a shop collection now.

EE change your delivery company or the contact you have with them so it had stricter SLAs

The driver Christopher (with 4.8 stars on the DPD app) has failed to deliver my parcel 3 times now.

There is no way to leave feedback on the driver so I assume this rating is made up.

Each time, he reports that I didn't have the PIN number required for delivery but he has never even got close to my property, I have cameras out side to show noone was ever there.

I checked all of the details on the DPD app were correct and I even up loaded a picture of the property with extra instructions that they can leave it with a neighbour.

I have screenshots from the DPD app to show that he was over a mile away when he cancelled my parcel for the 3rd time. This means I have been made to wait in for 3 different delivery dates.

DPD takes no responsibility and offers no compensation, the only solution they have is that I wait another day...

I wish I could upload the images...

I went in for eye test and then also had my prescription glasses made too.

All of the staff were friendly and helpful.

Also the selection of frames and lenses is huge, with lots of great brand and styles to pick from. The staff were helpful at helping me pick the right frames too.

Hard to check if you've won. Things are emailed to you in such an odd way and SO many it's hard to keep track

Was a great quick site to use, the order summary was wrong and missed an item (toilet) but Heidi Morris on the live chat was able to sort this out for me and sent me the correct order confirmation.

Every interaction with this company has caused issues for us and other people we've spoken to.

For me, to start with I paid for flooring to be reserved and delivered. On day of delivery, nothing arrived, when i called, I was told it was not going to be delivered as our order was sold to someone else and there was no more stock.

I had to then go and find something different from the store instead.

When i found something i liked, the sales person and I called head office about any possible stock issues in light of the last issue, we were assured there would be none.

So we odred the flooring using the measurements we provided and the 10% extra as recommended in store.

Apparently it turns out when laying herringbone you need 20% extra. I promptly ordered more and was told it would be on its way. We carried on laying the flooring (glued to underfloor heating) and fitted the new kitchen on top.

The extra flooring arrived but was a different colour, depth, width and length to the original!

When I complained to the store they told me they had changed supplier and couldn't get me the original flooring!

We have 84sqm of flooring laid with about 8sqm missing. How are we supposed to finish that off now?!? If we pull up the flooring we will damage the underfloor heating and have to break apart the brand new fitted kitchen. Who would pay to repair that?!?

Flooring Superstore have basically said it's not their issue, they cant help and we should try their competitors to see if they have anything similar, and wished us the best of luck getting our floor finished!!!

They took no responsibility for their poor advice or for their lies when ordering!!! Nor did they offer us any compensation to help us fix the issue and find a replacement.

Also, all of the other 'brands' they have logos for in store are all owned by the same people by don't actually have registered running businesses behind them. They're just there I assume to make the company look bigger than it is.

Unreal and awful store!

Apparently my parcel was delivered today at 14:18 but I was literally receiving a delivery from Amazon at 14:14.

I tried to call Yodel to find out who signed for my parcel and the real delivery time, if it was delivered but couldn't get through.

This organization is very much for the builders, as a consumer\customer do NOT assume your builder having an FMB membership is any sign of quality or assurance that they won't do a bad job or steal money from you.

This is exactly what happened to me and FMB did nothing to help other than email the builder and sit with their finger crossed that he responded.

They told us to hold off any legal proceedings or they wouldn't be able to help us.

So we waited over 6 weeks for some kind of response or resolution.

However, the builder in question Paul Rngureanu from
Alonso Construction Ltd just ignored them completely. FMB did not call or put anything in the post, just emails so once they got no response, they simply removed him from their registration, for him to be able to go do this with other people.

They should have left him on there with poor reviews and a note as to why he is no longer a member.

The FMB is a toothless organization, we have even tried to claim on the FMB recommended insurance only to be told it won't be covered.

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In response to your reply.

Well it turns out that our builder had no trading history, the company was listed in his wife's name because he couldn't register a company himself, also the site assessment was done via video call!

That isn't a proper independent inspection! This shows the poor level of quality that the FMB accepts.

The timelines that you mentioned were not stuck to...

If you search for Alonso Construction Ltd on the FMB site, it just shows that he is not a current member.

For anyone to find out that he was expelled they would need to to know there was an expelled page as this is NOT in your menus and not serachable.

Once they find out about it, they would need to search through 5 sections of your "Expelled members" to see if their chosen builder is on there.

How much harder do you want to make it for consumers to identify fraudulent builders? Maybe password protect the page too so that we have to guess the correct password before accessing it to check on the status of the chosen builder.

That information should be accessible through your find a builder page, THEN you will be doing your job of assuring quality builders get the work...

I got in contact with David Prowse @ Brightstar for a 2nd Charge Loan to help with home improvements and genuinely couldn't recommend his services enough.

He was very helpful, knowledgeable about the loan process and was happy to answer all my questions through out the process.

The process all went though as he described and the loan was approved so the renovation is proceeding well.

30/4/20 - So far so good. I needed a bit of help on the website to order my equipment but was a little unsure so I called, even with current demand I didn't have to wait too long and I spoke to Neda Nimah. She was both pleasant to deal with and helpful, so I have placed my order which was quickly confirmed via email.
I've been told that in the next few days a delivery date will be confirmed so I'll update my review then. :)

Had a lot of problem with this company.

I made a purchase but realised that I hadn't put in the correct delivery address, I emailed them within 5mins of making the purchase.

They waited for 3 days before they responded that the time had been posted within mins of the order so 5 mins notice to re-route was not quick enough.

They then told me it is was delivered to my old address, when I contacted the new residence of my old office, they told me nothing had arrived.

Alpacamall then refused my request to give me the postal proof or a postal tracking number.

I had to contact PayPal and launched an appeal to get my money back, they eventually did because they looked at my evidence and when they asked Alpacamall for any comments they didn't even respond.

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UPDATE - The response from Alpaca Mall is a load of rubbish, I kept this review brief but the facts are I even called their offices to speak to someone and was lied to both verbally and in writing.

My money wasn't refunded by them, they refused saying the parcel was lost and it wasn't their fault.

My money was refunded by PayPal who also found there was no proof that anything was ever sent and that my money had basically be stolen.

Do not believe or buy anything from these people, it took about 3 months to get my money back!

I spoke with Raj Bhathal who was very helpful in supplying us with a new franking machine, he was very knowledgeable on the topic and helpful in getting it sorted for our company.

I had laser eye surgery recently and the experience was relatively fuss free, polite and efficient.

The original price quoted was apparently the best that could be done but further discount was available via the phone.

Surgery itself was great and quick, all has healed up now and seems to be going well! I'm very pleased with my eyesight and would\have recommended them.

I should say that the after care check up was cancelled twice and no-one has called back since to re-book, luckily all seem to be ok. :)

I took my car to the Halfords Auto Centre in Catford Bromley Road. I have a Mitsubishi EvoX.

I asked for new Brembo Brake discs and Pad under their pads for life scheme.

I was told the earlier in the day I take t there the better, so we got the car their by 7:45, the centre didn't open till 8. They took my car in as the first of the day. The idea being they would check the discs and give me a quote.

By 2pm I still had heard nothing, so I called only to be told nothing had been checked but the car was not on site as it was on a "pre-inspection" test drive to ensure it was safe!!!

I hadn't been told about this nor did I agree to a "pre-inspection" test frive for a quote, so told them I was returning to pick up my car.

When I arrived, there was one staff member standing by the door, one sitting on the reception desk, and the manager behind the desk. All waiting with "reasons" why the test drive was essential for a quote.

Apparently Halfords has a "policy" that says all cars need to be taken for a pre-inspection test drive before they can quote me for new discs and pads. According to the odometer, they had to take my car on a 5mile test dive and according to the fuel consumption figures, at high speed. THIS IS BEFORE ANYTHING WAS CHECKED!!!

There is also damage on the front carbon fibre splitter that somehow was there before I took in it!!!

100% dishonest and disgusting!!!