Patti

I have been a loyal Zero Water filter user for over four years and have always appreciated the excellent quality of drinking water they provide. However, I have recently encountered some issues that I believe need to be addressed.Over the past few weeks, I have experienced two faulty filters. Initially, I reached out to customer service to inquire about these issues and to request replacements. While I understand that they may be busy, it did take some time for them to respond.
Unfortunately, this morning I installed a new filter, and once again, it proved to be faulty, with a meter reading of about 108. This recurring issue is quite concerning, and I am beginning to feel frustrated as I chase for clarification and solutions regarding the quality of your products.As a loyal customer, I believe that we deserve better service and product reliability, especially considering the price point of your filters. I would appreciate any updates on this matter and guidance on how it can be resolved.

I am writing a review about my online experience with this company.
I set up a monthly subscription with them for a bulk of "Rude Health' cashew milk to then be collected regularly in store, they would take the money automatically from my bank every month and I was sure to find the product I ordered with no problem.
It did work ok for a while, then with no communication I stopped receiving it, no order no email or message to explain what happened .
I contacted the customer service, more like trying to find someone to talk to and after many attempt with the 'ghost chat' I was told, after many days, the the service just stopped and no warning or a given reason for it to explain why or apologies for that matter.
The staff in store are quite nice normally, in general cannot complain, they are still humans I guess ,but I feel that the online service lost completely its touch and respect for customers.
Quite bad.

terrible service!
Not only the product damaged my skin but I seem not to get anyone to handle the issue, not to mention getting a refund for it.

I ordered some photos over the internet, thinking that Boots would offer the best and reliable service I could find,I was wrong.
I placed the order at the end of June and only received a third of the order, after a long wait too,(I thought the processing time was oddly long to begin with, an estimation of two weeks. ) Anyway, after contacting the customers service about the missing chunk of my order I only received vapid apologies from them and not proper handling of the issue, a particularly dismissing attitude, not 'human' at all, they simply placed the order again implying that I would wait for two more weeks, when i asked why it is taking so long,I really thought they would speed the process for me this time, they simply said that the labs are in Germany, that's why is taking o long, can you freaking believe it??
We cannot afford to develop simple phots in the UK? insane!

i wanted to praise the staff of the branch in Southside Wandsworth, my local store,they are all very kind and lovely to customers and that is a very rare thing for an high street shop.
Well done and please keep it up!!!

great service, thank u!

We went to enquire about properties to rent last Saturday at the Putney branch( south west London) and spent quite some time with what seemed to be a very inexpert agent who showed us few property from their database:we chose three that looked promising, we then agreed with another agent Miles Morgan who looked like the one in charge that told us he would call us the next Monday to agree on a day, possibly a Saturday to go and see them.
Monday they did not call, so I did, asking to talk to him directly and what happened, instead of arranging the date, he started asking me questions from the beginning, like he never saw us, how many people, how many rooms etc. and said that the properties we asked for wouldn't be suitable for us and the landlords would not agree, then he ended showing another awful property ,which we already said not to before and disappointed by this I finished the call.
I believe this to be a standoffish behaviour, unprofessional and condescending.They should not treat people like they are stupid, it's disgusting and disrespectful.

Bill's Clink Street,London.
I used to love Bill's but unfortunately not anymore.
We went for lunch with my friends and experienced bad service, poor and light portions (like a feta salad with no feta) but still ridiculously expensive.
The staff just didn't care, they brought dessert with no cutlery and when I asked they gave me just forks not even napkins so I had to steal some from an empty table, I rather did that than ask them at that point.
To add bad to worse, the toilet were smelly and gross but the service charge was still added swiftly and painfully to the bill, we left angry, hungry and poorer.
Goodbye Bill's

I have been trying to enrol to one of the citylit courses and for the longest time I tried and contact their "visual department" for advice and direction but nobody ever replied to me, either by mail or phone, not to mention to an additional complaint to the general channel to alight those reasons ,this one was ignored too.
To make a situation worst I decided to enrol anyway for a course that would have started less then a week from now, I paid ignoring my reserves from before, hoping that the teaching would surpass the administration flaws but this morning they emailed me saying that the course in question was cancelled.I wasted weeks of my time and scheduling to make this work.
I used to have a great opinion of this establishment, obviously things have changed and I am definitely going to look somewhere else for courses and "education".

I bought the "blue bendy dusters" and apart from being quite hard to bend, I think that this product is way overly priced for what it is.

Excellent service,about the replacement part I bought,only time will tell …

Lola's cupcakes are above average, they taste good and to top that up the customer service is excellent, they really look after you.

I received the cake on a rainy day,the driver left the bag containing the cake on my doorstep, as they do now a days,the problem is that while I got the paper bag from the handles one of them snapped because it was very wet making the cake flip badly inside the box, as a result the cake got damaged around the edges and got all squashed,(unless it was already damaged even before).
It is becoming very difficult to find a company that looks after every aspect of their services ,it’s happening more and more I noticed, especially when they leave the delivery of their products to external currier that don’t even know how to handle a product or distinguish what they are handling ,to them a delicate cake is probably the same thing as screwdriver.
Disappointing indeed.

Terrible experience with this company.
They send me the wrong item to start,I have been dealing with that for few days, trying to get through customer services and waiting at home for the driver to come and pick it up, which I had no informations about, by the time he showed up and collected the item to return, Customers services told me that the table I have ordered to begin with was out of stock so my only option was to get a refund, how fair is that?
This is not a way to deal with customers.

I have ordered and received a jumper form Rosagal,the problem was that the item smelled terrible,as it was probably stored in a mouldy and dump place,I couldn't even make myself to touch it.
I try and confront the "non-existent " customer service about it,I was force to sign up with them,even though I didn't want to,but was the only way to actually contact them.So I finally placed a complaint,got my refund,but never got an answer on why I was sent a smelly jumper,actually they kept ignoring completely the issue,of sending mouldy stuff to customers ,they suggested to keep it as a gift and if I didn't like it to give to charity,unbelievable.I chucked it away.
Terrible service overall.