Yan

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Hi Yan,

Thank you for taking the time to leave us a review!

It's wonderful to hear that you were pleased with the service we provided when ordering again; and we hope that you would look to come back to us at the end of your contract.

I hope that you are very happy with your new handset!

Kind Regards,

Sophie

Good afternoon, Thanks for leaving this positive review. Have a great day, Tash.

Good afternoon Yan,

Thank you for leaving a review today. I’m sorry to hear about this situation.

If you do need any assistance at all, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.

https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go

Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.

Thanks,

Emily
Parcel2Go Customer Services

Hi there,

I am sorry to hear about your issues. I have asked for more information to better assist.

Stewart

Hi Yan

Thanks for taking the time to leave us a review. We're gutted that you didn't get our usual 5-star experience.

We sincerely apologise your order was delayed and we appreciate your feedback.

Please feel free to get in contact with us if we can help any further. You can get at us here - www.footasylum.com/page/contact/

You know where we are if you need us. We're here for you from 08:00 to 22:00 weekdays and 08:00 to 19:00 at weekends.

Kind regards

Emily

Customer Experience | Footasylum