Mr John Bauer

Reported breakdown at 5 pm. Informed that it would be up to 2 hours before I could be recovered and would be contacted when they were 20 minutes away. 7 pm and nothing heard. Rang again to be told there's had been delays with ETA of 7.45 pm. Let's see if they can manage to stick to that and keep me informed. Not impressed so far.

Update: 7.49 pm and not been recovered and no further communication. If I could give a negative rating, I would. Awful service.

Further update: Once the recovery vehicle arrived, the service was very good. Don loaded the motorbike quickly and recovered me to my home without any problems and he was good company too! It's a pity about the poor communication from Brittania and the ridiculously long wait.

Quick and efficient service at a very reasonable price.

Needed a replacement rail cap for the dishwasher to stop the tray falling out and smashing our cups and mugs. Easy to find the item on the espares webpage and equally easy to fit. Delivery was very prompt and at a price cheaper than the manufacturer. Also now have a spare should it be needed in future. Excellent service