United Kingdom
Review of Reusabag
Doesn’t even deserve one star.
Order bags on 15th April, the website clearly said they were experiencing no delays. I keep being told my order is nearly ready for dispatch or it’s ready for dispatch but it still hasn’t been!
Have contacted PayPal for a refund
Review of Bravofly
Had absolutely horrific customer service this morning whilst trying to solve a problem with luggage, at one point I was asked to speak Italian in order for the process to be easier ...ITALIAN! I booked in England, why should I have to speak in Italian to solve a customer service issue?
I was given two options when booking luggage, luggage or no luggage, 15kg or 20kg. I was not given the option at any point on whether I would like to book for outbound or return, I was not given a selection just luggage or no luggage. Yet when I got my booking confirmation through they had missed off luggage for one person for one way. I was only given the choice of adding luggage, not the choice of directions so how can that be my fault? ridiculous!
When I phoned to say that it was their mistake they made me speak to 5 different people who all said it was my mistake or they couldn't find the booking details to work out who was in the wrong and made me pay extra!!
NOT IMPRESSED, NEVER USE!
Reply from Bravofly
Dear Lydia,
Thank you for providing us with your valuable feedback.
I am very sorry to learn that your experience our Customer Service representative was less than acceptable. You can expect your complaint to be forwarded to our Quality Service Team which will take all the necessary measures to ensure this will not happen again.
In the meanwhile, please accept my sincere apology on behalf of our company.
We will double check the issue you are experiencing with your luggage and as soon as we have an outcome we will contact you again.
Kind regards,
Sofia
