Wayne

Girls were courteous and helped me sort out the hire of the same van I had a day earlier really quickly - changed pick up time and again they sorted it - really happy to recommend Afford - have used them for years and they have always been great - just one thing - if they could scan the proof of address so they last a year it would be really helpful

Went to the VCMS for meditation after I had been to the RCVS - as with 99.3% of complaints that go to the RCVS it was rejected - the RCVS have been failing our animals and failing to protect the public interest for decades - they are criticised widely by many organisations including the British Veterinary Union, Which consumer champion and many others - what use is a mediation service if the vet can just reject it without even having to give a reason - let’s hope that the CMA deliver a long overdue independent ombudsman for this unregulated profession and industry that has lost public support and is fast becoming one of the most disrespected professions in the UK - I’ve been through the whole complaints process over 2 years and between the RCVS, VCMS and the VDS the system is broken, disgusting, biased and designed to break you down and frustrate - what good is the RCVS code of conduct if it is not enforced and over 60,000 vets in the UK know this and if that isn’t enough the vets are advised in many cases to go against their code of conduct and ignore it - and the RCVS do nothing about it - truly a corrupt, biased and totally rigged system that has been allowed to exist and develop by the vets own regulator - the RCVS!

Usual speedy service and great delivery - good job

Heavy duty shelves I ordered were good quality and arrived in 2 to 3 days - good service

Awful experience with my RCVS complaint - many repeating themes from many complainants about how they do not enforce the Code of conduct at all - they do not fully and properly investigate and blindly defend vets to the hilt - the public and our pets are not being protected by this regulator and as such are causing our animals to suffer unnecessary pain and suffering and in some cases death at the hands of incompetent and negligent vets - VCMS (funded by the RCVS) is a waste of space and vets reject the service without even having to give a reason as it’s voluntary - 99.3% of complaints are rejected by the RCVS - and 24% of vets reject voluntary mediation - what a disgraceful governing body - believe me I’ve been through the whole process and the only answer is to remove the complaints process from the RCVS completely and for a totally independent body or Ombudsman to investigate complaints - the RCVS concerns and complaints procedure has been failing the public and pets for years - the code of conduct is a piece of nonsense put out by the RCVS to fool the public into thinking they are protected - you are not and I know from bitter experience how awful the RCVS are - their complaints procedure is not fit for purpose and is failing the public and our pets - you’ll only find out how bad it is when you have the sad need to make a complaint - vets marking their own homework is a terrible situation for the public and it desperately needs to change.

Went in branch at Tunstall on Monday - great lad at the counter was really helpful - he found the bits I was after for me just off my description - really helpful and saved me the effort of wading through a catalogue to find what I needed - great job bud and thanks for your help

Always demand Best Practice procedures are used on your pet - in my opinion this vet practice killed my pet Bichon Frise dog - took a complaint to the RCVS who were a resounding disappointment and performed their awful investigation without even asking a single question to the vets in question - the vet failed to medicate my dog fully and properly for her condition - she died after 3 days with them as they failed to prescribe life saving anti clotting medication that is essential as stated by RCVS knowledge database, Pet Blood Bank UK, PDSA and many others - they refused to answer our questions about her death and their failures, they failed to adhere to the RCVS code of conduct in several areas and they have constantly refused face to face meetings to answer our questions - awful service - I would now avoid at all costs and would not recommend them to anyone - my dog is dead - yours could be next! IMHA is a common health problem in animals and they didn’t treat it properly or fully with anti clotting medications - upon diagnosis it is essential to prescribe anti clotting meds as part of the correct treatment - we told them on 2 occasions we were concerned about her breathing and they said they weren’t - she died after 3 days with them in absolute breathing distress - incompetent and negligent - vet said he would not answer any of our questions and would not allow any member of the team to speak to us and put the phone down on me - I am writing this in the public interest as I believe that other animals may suffer the same fate and are at risk of death - the RCVS investigation as far as I’m aware have not asked a single question of the actual vet - will we ever get an independent veterinary ombudsman to properly and fully investigate incompetent vets - imagine your pet of 9 years is killed by such negligence and incompetence and then you are told that I won’t answer any of your questions and you won’t be able to speak to any of the team - I’m blocking it and then he puts the phone down - I’ll say it again - my dog is dead and your pet could be next!! All this has been reported to the RCVS stating all the above and more - you make up your own mind but I am writing this review in the public interest - it is essential that you ask that your animal is treated using Best Practice procedure for its complaint - we consulted another vet and his opinion was clear and absolute and confirmed that anti clotting medication is essential medication for animals diagnosed and being treated for IMHA and it is Best Practice to prescribe anti clotting medication as an essential part of the treatment for IMHA - this essential treatment has been recommended for years but it wasn’t used on my pet - Why? My complaint continues and it’s now 15/10/24 and my dog died in January 2023

Ordered sheets of stainless mesh - was really easy and transaction was straight forward - arrived a couple of days later - driver was courteous - product was the right price and would easily recommend F H Brundel to anyone - really pleased

Excellent turnaround and great product - needed within 2 days and they delivered - awesome

Ordered at 6pm and delivered next day before 6 - incredible service - really impreased

Disgusted by the profiteering of their pharmacy uncovered on TV for charging £19.99 for Calpol and £9.99 for Paracetamol - Trading standards should be involved and issue huge fines to anyone profiteering in this manner - local people should vote with their feet and think seriously about where they get their medical supplies from - utterly disgusting behaviour by selfish, opportunistic, self serving people who have been exposed for their greed - utterly disgusted by them. Trading Standards and Government - where the hell are you when this type of behaviour takes place????

Have used Orlando for car hire on several visits to Fuertaventura - always been brilliant and at a good price - would not hesitate to recommend them. Only thing I could criticise is that if you could collect a car from the airport and drop it off there it would be a great service - at present a bus service takes you to a unit away from the airport which is a pain and I’ve been told the price is €25 for the transfer which is incredibly expensive for a 2 mile trip - hope they can sort this out

Quick service and good product - will use again

Legal advice and solicitors that handled my brothers case were excellent and the barrister they appointed was exceptional - support and understanding from day 1 - A very serious sexual abuse case and 2 years later not guilty on all charges - my brother has his life back and it’s all thanks to our evidence and the legal team at Mary Monson, special mention to our Barrister who was amazing - thank you all so much

Stratstone Land Rover in Hanley are exceptional - quality of customer care goes above and beyond - my Range Rover is always fully valeted and cleaned to a fantastic standard every time it goes in for any work - so impressed that I’ll be upgrading to a new model soon safe in the knowledge that this dealership take real care of you and your car - well done - Mr W Huby

Just wanted to say thanks guys for the safe delivery of the USB memory sticks I ordered. The service was slick and you kept me well informed throughout. When the USB's arrived we were delighted with them. From concept - through to proof - through to a photo confirming colours and prototype and then onto delivery... I was very impressed... Will have no reservation to recommend you and to return with new orders in the future.
Many thanks - Wayne