Dave L.

Second year with this company and all good so far. Decent tariffs and no need for a Smart Meter on most of them, allowing choice. Good Chat facility and Bunmi was very helpful with a minor query I had regarding a tariff this morning.

I applied for a Reward credit card due to Chase (great bank) discontinuing cashback abroad.

The identity checks and financial documentation that Mitek Nat West required were incredible. It was akin to applying for a mortgage or expensive car loan.

I sent off P60s, pension income, savings income and finally bank statements. They wanted an employment contract or tax return, despite explaining I was retired!

Mitak’s most recent request, duly submitted, was:

‘Please submit at least 1 document(s). Your options are: Payslips, Bank Statements, P60s, Contract of Employment, other Income source.’

I have several credit cards, from far more prestigious companies than Nat West, and never had to submit to these lengths to prove my financial worth.

The staff at Mitak apparently have difficulty working out net income from pensions and savings and determining the gross income. A figure they need to rubber stamp the application. Figures are obviously not their forte.

Needless to say, I informed them that, in the circumstances, I did not feel comfortable having financial connections with Nat West and I withdrew my application.

A close shave, especially now that I have seen their reviews on Trustpilot.

Disappointing quality. Paid a decent price for a couple of jumpers that are quite thin, 100% acrylic, but they are shapeless and not finished off too well. Saw the label and Made in China. Says it all. If I had known that I wouldn't have bought. Delivery and packing was fine, as was the ordering process.

Very helpful service today from the Sales staff. Advised on selecting the correct product and the ordering was straightforward and simple. On collection, staff again helpful. Warehouseman checked my order against the parts I was replacing to ensure they were compatible. Very good customer service. Also, good quality products at an excellent price.

Another great experience with Lebara customer service. Great chat facility, with swift response. Pratham R was polite, professional and provided an excellent solution to my problem in a timely manner.

Arrived on schedule, well packaged and intact. Delivery driver respectful and polite, didn't just dump and run as others do these days. Delivery extremely quick and e-mail confirmation of expected delivery was useful.

A 14 month-old, soft close, toilet seat failed to function on Saturday. Sent an email to inform the company the same day. Received a reply the following morning, Sunday morning, requesting further details. A replacement seat arrived today, Tuesday, fitted and working perfectly. Just 3 days from the fault developing! Incredible customer service and excellent communication from Geoff. Many thanks. You have a repeat customer.

Just received some excellent customer service from Apurva J. I had a query over a SIM card plan and within seconds of logging onto the Chat facility, Apurva answered. Very polite and efficient. Within minutes my query was resolved and the new plan implemented as we 'chatted'. First class service from Apurva and Lebara.

Exactly a year ago I paid for a blood test to establish my Lipoprotein (a) levels. LP (a) is not a well known condition, even my GP was unaware. It is very atherogenic and there is no NHS treatment available at this time. A person's LP (a) level is established by genetics and is usually set at around the age of 5 or 6 years of age. This level will not change during a person's lifetime except in extraordinary circumstances. Therefore it is deemed a 'once in a lifetime' test.
When I received my results I was alarmed at the LP (a) figure of 127, quite high and well into the 'Red Zone'. I should not have been overly surprised as it is genetic and heart disease has been experienced by a parent and a sibling. As a result I made some life-style changes to reduce my other lipid levels, 'APO B' in particular.

Four months later I had another Medichecks blood test to see if my lipid levels were improving. The test package also featured another LP (a) test. On getting these results I was astonished to see that my LP (a) reading had now increased to 146. An increase of 15%. This should not be possible unless suffering from liver, kidney disease or menopause. All of which I am free from. I could only presume an incorrect reading. I asked Medichecks if they would review the result. The reply was a similarly worded 'report' from a different doctor, giving the same figure of 146, but no reason why there would be a 15% discrepancy over 4 months. I was expecting a re-test, to confirm either of the readings, at the very least.
Also in the test was a result for LP PLA2. An indicator of plaque in the arteries. This result was very high and well into the red zone. I took the results to my GP who, on seeing the differing LP (a) result, rolled his eyes and shook his head. He wasn't interested in seeing any other results from Medichecks. Credibility zero.
Last month I paid for a private coronary artery scan to explore the condition of my arteries re plaque. None. Calcium score of zero. No plaque of any significance, hard or soft.

I don't know what to say about these tests or what they are testing. What I do know is that they should be accountable for conflicting test results and make certain that any conflicts are investigated, even if it means providing a re-test.

Transferred from Shell to Octopus earlier in the year and received a very large gas bill. Checked and discovered Octopus had read the meter for a neighbouring property and not my meter. Lengthy explanations and photographs eventually resulted in Octopus acknowledging the error. Weeks later received demands from a debt collection agency, on behalf of Octopus, for payment of the gas bill. Phoned Octopus who responded 'not to worry' all sorted. However, letters from the debt collection agency have continued to arrive despite my e-mails to Octopus asking them to resolve the matter. Today, received a final notice of imminent Court action from the debt collection agency. Now had to enlist the assistance of the Energy Ombudsman to sort the matter. Octopus have been absolutely useless, all very good with assurances on the phone and e-mail but total inaction regarding the matter in hand.

A relatively simple conveyancing, from our point of view, turned into a more lengthy and complicated affair involving leases, etc. Joe Hadden handled the process in a very competent and professional manner. We were kept informed of the progress and were also advised on when we could be proactive in 'chasing up' matters, which certainly saved time and money. Some 'hidden' charges on the final bill, but apparently not unusual with conveyancing quotations. Very happy with the service and would certainly use Bespoke again.

First class service yet again. Our 4th hire from Marbesol. Pick up from airport to office was fine, collecting vehicle also hassle-free from friendly staff, with minimal paperwork involved. Received a relatively new car, great condition and exactly as ordered. Return was straightforward with just a quick check of the fuel gauge. A scrape that appeared, after parking in a supermarket car park, was dismissed as 'these things happen'. Transport was waiting to take us to the airport terminal. Friendly driver helped with suitcases both on and off. Another trouble and stress-free car hire. Thank you, Marbesol. Am re-booking for next year.

I feel sad to have to write this review, but Buttonfresh have just asked me to write an honest review in order to improve their service.

Firstly, I have had some great service from this company, Jon and Christina in particular. Most of the problems have been due to sizing and inaccurate labelling. Several times either Jon or Christina have gone out of their way to measure items for me. I'm just a normal build, 40/42" chest, 34" waist. Nothing unusual.

However, my last order was quite a trial.

One of the jumpers, labelled 'Large', was far too big so it was replaced with a 'Medium'. However, on arrival it had a flaw and was replaced, no problem, with another Medium and although labelled 'Medium' it actually measured a 44" chest. A bit loose but acceptable though.

A 'Large' size jumper from the same order was also returned being too large so I requested a 'Medium'. When the 'Medium' arrived it was huge, measuring 52", yet labelled 'Medium'. Bigger than the previous 'Large' I'd returned. Another replacement was sent and this was a 48" chest, labelled as a 'Medium'. Then the staff kindly measured the 'Mediums' in stock and none were smaller than 46". Even the 'Small' was 45". So a refund was given.

So, sadly, I've pretty much lost confidence in buying from Buttonfresh, unless they are prepared to measure each garment before sending, something obviously impractical.

As I've said before, great prices, good delivery, and excellent customer service, but if you have to continually return items for exchange or refund it can become tiresome and why I no longer shop on the website.

Order: BF86718

Made a huge mistake booking with this 'company'.

After making the initial booking I tried to contact them to amend the cabin. I then found that the 'convenient customer Chat facility' is only for those enquiring about bookings and not for customers who have already made a booking. No telephone number, just email.

So FAQs states to amend a booking and "discuss with us" go to the 'Manage My Booking' page and complete the form. After completing and sending the form I then noticed that the '72 hours to respond' is actually 72 working hours. 9 working days! Well, it's now the end of working day 5. The weekend starts tomorrow, so it will be 8 days before I can expect a reply. How is that for customer service?

In the meantime, the cabin I wanted to upgrade to has now increased in price by £1000. I contacted Cunard on their fully functioning customer service portal, but they explained I should initially have gone straight to them and booked, then taken advantage of the upgrade price and saved a lot of time and money. Lesson learned.

Addendum:
Can you believe it! While writing this review Seascanner finally responded. However, after explaining that the cabin upgrade was indeed possible, without additional fees, there was no offer to complete the upgrade on my behalf or explanation on how I could actually complete the cabin amendment on their website. Someone obviously did not read my upgrade request.

On immediately replying to their email I was given the '72 working hours to respond' message. So another 5 working days to wait for a reply. Now that is hardly a "discuss with us" situation.

Annoyingly, yet more opportunity for my choice of cabin to disappear or further increase in price?

What a shambolic system.

*****Further to this review......Naomi at Customer Services has contacted me and taken responsibility for my booking, both apologising for the delay and communications problem and then completing the upgrade/amendment in a most courteous, efficient and professional manner, elevating this from a 1 star review. Thank you, Naomi.

First class service. Lost card at busy rail station. Immediately froze card using the App and requested new card. Card arrived following working day. A quick tap within the App and the card was activated. Card was still 'frozen' on the App and unsure as whether or not to 'unfreeze' but contacted Chase using the in-App phone number, answered by Colin within 60 seconds, no securities, mother's maiden name, favourite breakfast cereal etc. He explained that, as all old card details are destroyed on requesting a new card, it would be safe to 'unfreeze' the card. So, back in use within 48 hours. Simple, effortless, secure. Well done, Chase.

Ann was friendly and helpful, gave a range of options available to me and resolved my query.

Customer service is non-existent. As others have previously reported, pathetic and totally inadequate replies are 'cut and pasted' from a menu that the agents, all who appear to be based on the Indian sub-continent, have access to. They do not actually understand the nature of the complaint or problem. Five different agents have all replied with similar banal comments apologising, but not actually addressing the problem. I'm having to complain to Groupon head office in the hope of getting someone with some understanding of customer service to address my issue. Can't wait to see the 'canned reply' to this review. No, let me guess... blah blah blah, Support@Groupon

Abysmal customer service. After numerous e-mails complaining about a defective product I finally received a reply, apologising and offering a refund. Months have now passed and no refund and no further responses from this, supposedly, reputably company. Maybe this should be entitled 'Non-existent Customer Service'.

Flight from Birmingham was cancelled so had to fly the following day. Website would not allow me to amend the date of the car park booking despite being 2 weeks hence. Contacted customer services, who eventually e-mailed to say amendments can only be made online. Tried numerous times but Error 404 encountered. Can alter flight number but not date. Customer services state only way to continue is to cancel booking and re-book with new dates. They refused to waive the cancellation fee and required a further booking fee for the new booking. This is not what I deem to be a 'Flexible' booking, neither is it fully amendable from the 'Members area' of the website. Customer services totally unsympathetic when contacted and resort to issuing pro-forma emails re cancel and re-book. Problem solved by contacting the car park company direct, who not only re-booked me with a truly 'free' amendable booking, but at a price 20% cheaper than Looking4 had charged me. Lesson learned.

Flight cancelled 4 weeks before trip. No explanation from Vueling and they were unable to provide an alternative from the same airport. However, a similar flight was available from a different airport, but Vueling refused to transfer the flight stating I must cancel and re-book from the other airport. That flight, at such short notice, was almost 3 times the price of the cancelled flight so no alternative but to cancel the trip. Refund issued but only for the cancelled outbound flight, not for the return flight. This is not in accordance with their booking and cancellation policy. Had to apply again for refund of the return flight as per their booking instructions. Still awaiting refund. Check Vueling flights with 'Flightstats.com' and read the results. Abysmal.