Mrs Green

I ordered 2 glasses for click and collect. They were available for immediate collection. I paid online but found that when I collected in store they had a 10% discount which was not applied to the order. This seems unfair when collecting items that are in stock in the store.

Sadly the first set of lampshades that I received were damaged but a very prompt response from customer service meant that the replacements arrived the next morning. The new ones were perfect. I will definitely use the company again as the have a great choice of lights and accessories and fast delivery coupled with a very efficient customer service should there be any problem.

When my roman blind arrived the fabric used was completely different to the sample. The sample fabric felt smooth where as the supplied blind has a rough texture. The base fabric is clearly different. The pattern printed on the fabric is the same design as the sample but the colours are different due to the difference in base material.. The print on the supplied blind is much brighter and the blue colour in some of the flowers in the sample are now black.. This was not the fabric that I ordered and was expecting.I contacted customer service with photos of the sample and supplied blind. Several days later I received a reply saying that the photos will be sent to the production department and I should have a reply in 48 hours. A week later I contacted them as I had heard nothing. 2 days later I had a reply saying that the production team had said there was only a slight variation and offered me a 15% refund. I replied that day pointing out that the difference in fabric was not minor but both texture / fabric and depth of colour were different. I had ordered the blind on the day I received the sample ( as the company suggest should colour be important ) and expected a near match to the sample. I also refused the 15% refund and asked for a replacement blind in the same fabric as the sample. It is now a week since sending that reply and I have not had a response. Very poor customer service.
Update
Once I had posted a review on Trustpilot I had a very swift response from Beth who worked hard to find a resolution and eventually I accepted a partial refund.

Arrived on time. Neat installation and good handover.

Helpful driver

Helpful driver

Easy ordering. Good delivery information. And lovely delivery men.

Excellent service when we had a problem with one of our smoke detectors. Sam sorted out a replacement quickly and efficiently.

Excellent delivery process. The delivery men were prompt, friendly, polite and helpful and everything was delivered without any fuss by Greg and James

Quick and efficient answer to my problem with using Swift Life

Lovely water feature and excellent delivery to SP40NT. Many thanks. Would use again and recommend highly.

Excellent service.

I wanted to compile a photo diary of a trip to New Zealand but when I put it into a word document I realised that it would be nearly 600 pages. I was amazed at the quality of the hardback book that Doxdirect printed for me. It is a lovely souvenir of my trip. Thank you.

Fast delivery of a great product at a reasonable price.

We could not fault the company from start to finish. Online ordering was easy but when we had any queries these we answered promptly. The units are ready assembled and come with all you need to install them including the very thoughtful addition of a box labelled "fitting kit"- a box of Yorkshire tea and biscuits. The units and doors are very good quality and there is a wide range of different sized units to fit every space and requirement. There is a large range of door designs too. Delivery was efficient and as arranged. We have recommended the company to many people and I am sure they will be just as pleased as we were.

Great worktops at a good price. Like the next day delivery but no notification when delivery was delayed.

Very easy ordering and selection of delivery day. 2 hour time slot sent day before and delivered in given time. Excellent service. Would use again.

Good price and efficient service.