3000kr/year more in costs than agreed
They charge me 3000kr/year more in admin fees than what they told me on the phone.
When I was considering converting a company plan to a private one with them I talked in the phone with 3 or their workers, and all told me the same admin costs and confirmed them when I repeated the amount back to them. I decided to go with them, but when the charges started they were 3000kr/year *more* than what they had told me. When I called them they just told me that "it is what it is", and that I could complain. So I did, and they just told me they answered they are in the right. So I asked for the call recordings in which they had told me the price, they rejected to provide those, but they agreed to provide transcripts of them. When the transcripts arrived, the segments in which they told me the price and I was asking for explicit confirmation repeating the number back to them, were redacted as "inaudible".
So I can hardly recommend them to anybody.
Reply from Danica