First class customer service
I had doubts about using a Europe-based company as opposed to a home-based (UK) firm to resolve my gas remote control issues. However, their website seemed to offer everything I needed within a reasonable time-frame. Despite my mistake (not theirs!) with the ordering process, Remote Control World promptly refunded what I was due with a friendly note. I will certainly be using them again.
Reply from Remote Control World
Dear customer,
Thank you so much for taking the time to share your positive feedback with us – we truly appreciate your kind words. We're delighted to hear that despite your initial doubts about working with a Europe-based company, we were able to meet your expectations and deliver the service you needed. Your situation perfectly demonstrates our commitment to putting customers first; the fact that we could promptly resolve your ordering mistake with a friendly refund shows that fair and straightforward customer care is at the heart of everything we do. We're genuinely happy we could assist you with your gas remote control needs, and we look forward to helping you again whenever you need us. Thank you for giving us the opportunity to serve you, and for your trust in Remote Control World.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD