Dear Customer,

Thank you for your message and for bringing this to our attention. We are very sorry that you have not yet received your order and completely understand your frustration.

We have been in contact with the shipping company (Fastway / Spring GDS), who initially confirmed delivery to the wrong address. We immediately opened an investigation and forwarded your report and screenshots to them for verification. Unfortunately, the courier has not yet replied to our last follow-up, and we are still waiting for their official response.

As soon as we receive an update from the shipping company, we will contact you directly to ensure that you either receive your parcel or a replacement.

We sincerely apologize for the inconvenience and thank you for your patience while we resolve this matter.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD