Fabulous service yesterday in the footwear department - very sorry I didn't get the young male's name but he was super-helpful and knowledgeable about design specs. He listened to me, noted my preference for Merrells, and nothing was too much trouble for him! He happily brought several sizes and types for me to try and patiently gave me time to decide on which suited me best. The quality of his advice was borne out by the fit and feel of his suggestion as opposed to my first choice. My initial intention when entering the store had been to browse, rather than make an immediate purchase but he turned that around and I'm excited to get out and put my new boots through their paces! Compliments must also go to Sue at the payment desk, who was helpful and friendly and proved that there is a consistently excellent attitude towards customer service in the Scunthorpe store!