EXCELLENT SERVICE FROM START TO FINISH
When VELUX stopped making the WLR 100 50 02 remote control hand set to operate my windows, they suggested that I replace the complete window control box, cables, motor and instal a solar panel to power the motors, at a cost of nearly GBP £800 for 2 windows. This is an abhorrent waste of perfectly good VELUX components and our precious planet's finite resources.
I could not find a VELUX remote control handset in the UK, but REMOTE CONTROL WORLD in Czechia could supply a unit that provided the basic remote control that I needed. REMOTE CONTROL WORLD has provided me with excellent service and customer support. I would definitely use them again if I cannot find electronic products in the UK and I give REMOTE CONTROL WORLD an excellent recommendation.
Reply from Remote Control World
Dear customer,
Thank you very much for your kind and detailed review. We truly appreciate that you took the time to share your experience.
We are delighted that our replacement remote control provided a practical and sustainable alternative for your VELUX windows. Your feedback about avoiding unnecessary waste perfectly aligns with our philosophy — to help customers keep their devices working efficiently for as long as possible.
We are also very pleased that you were satisfied with our service and support. Your recommendation means a lot to us, and we’ll be happy to assist you again whenever you need electronic components in the future.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD