Incompetent Verification Team
Since the end of August I have been trying to verify my account here before I play or make any purchase. After the normal process that never fails any other sweeps site, I am accused of account sharing and that the verification process was done by someone who is not the rightful account holder.
I made the account, for myself, and was never even able to play due to failed verification. There was no such account sharing. I literally sent them MY ID a picture of MY FACE with my name for my personal use on JefeBet.
This process was repeated manually a 2nd time and support said my account would be verified after that, as long as I agreed to understand ToS and no account sharing, which I never did.
Days go by, it is now October 21st and instead of verifying me, they send the same warning with this time a *final warning* subtext to stop account sharing even though I was never able to play ever on my own account as myself. Joke of a site and joke of a support!!
Reply from Jefebet
Hello Neo
We apologize for your negative experience. We take allegations of this nature very seriously here at JefeBet and we’d like to clarify your situation through this reply.
At JefeBet we strive to provide an entertaining and engaging social gaming platform. At the forefront of this effort is maintaining the safety and security of all JefeBet players.
One of the most crucial parts of securing our platform and player accounts is our verification review.
During the account review process, it was determined that the verification process was being completed by someone other than the rightful account owner.
We were able to link the account to a separate user who shares the same address and who has also been flagged for multi-accounting.
We sent multiple warning messages to ensure the understanding of this violation and to provide a second chance if there was an error.
Once we saw that the process continued to not be completed by the rightful account owner we were obligated to enforce our regulations on this matter.
We have strict rules around these types of violations. The penalty for this includes a forfeiture of winnings along with account closure. Our Terms and Conditions can be reviewed in full at JefeBet.com