Dear Customer,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the unexpected customs and import charges.

Our products are shipped directly from our European distribution center. For deliveries outside the EU (including the United States and Canada), customs authorities may charge import duties or taxes independently from the purchase or shipping costs — unfortunately, these are not within our control and are not collected by us.

We always aim to keep shipping as fast and affordable as possible. In your case, the express UPS delivery from Europe to your location in just a few days shows how efficiently the order was processed.

We will, however, review how this information is presented during checkout to make sure such details are clearer in the future.

Thank you again for your feedback and for giving us the opportunity to improve our service.

Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD