Hi Kelsey,
Thanks for the feedback. After a win, funds first appear on your Winnings Balance. From there you can either redeem or convert any portion to your SC balance. This setup is intentional: it gives you more control over your funds and helps prevent instantly replaying everything by accident.

Many players tell us they appreciate this extra layer of control and transparency. If you’d like us to check your account or walk you through the steps, our support team is happy to help via chat on our website or at support@chipnwin.com.