I had to apply for Power of Attorney access and Direct Debit changes to my mother's Tulo Energy account. The customer service team responded very quickly to my initial email (within a few hours), and assigned a real human (Gemma), who guided me through the whole process until it was concluded. Everything was sorted out in just 3 business days - much faster than I expected. Gemma was helpful, friendly and efficient, and her personal touch made the process very easy to deal with. Thanks Gemma!