Hi there,

We’re sorry to hear that you didn’t enjoy your recent experience on our platform. Our games are designed to be based on chance, which means outcomes can vary and wins are never guaranteed. Freeplays and special features may sometimes result in smaller prizes or no prize at all, which is part of how the games are structured.

We appreciate your feedback and will make sure to share it with our team as we continue working to improve the experience for all players.

The SweepShark Team