Dear customer,
we are sorry to hear you were not satisfied with our products and services.

Firslty, we would like to point out, your order is more than one year old and you did not complain about anything till now.
Secondly, we are not trying to hide anything. We are happy we can provide our customers with remote controls that actually WORK with their devices and in case any function is missing, we always mention this information clearly and visilby in the product description.

We can understand the situation might have been unclear to you and we are of course open to suggestions how this information could be more visible and clear.

In case, anything is unclear we encourage all our customers to contact us before buying so we can provide them with all the information neccessary.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD