I wish you had a 0 star 🚫 ⭐️ option DO…
I wish you had a 0 star 🚫 ⭐️ option DO NOT , DO NOT , I REPEAT DO NOT invest any money in this app. The games seemed easily winnable . Until I won 150 from the sign on 2 dollar bonus. I tried to redeem and was told I had to set up my bank details by making a purchase. Never heard of this ever and I play a lot of different casinos. So I try to make a purchase and got a message saying I can’t make a purchase with a balance over 10 dollars. So they’re saying I have to lose everything in order to make a 5 dollar purchase to confirm my bank information to cash out .. SCAM SCAM SCAM SCAM..
Reply from Lucky.me
Hi Jacques,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me