I've let slip the remote control of my Leema amplifier so it hit the ground and was non-functional afterwards. After unsuccessfully trying to contact Leema I fortunately found this company (VAT) on the web. They were really helpful in solving my particular problem, which involved some e-mail traffic and even sending in my broken gadget without additional charge. It took a while until I finally got my functioning universal remote control, but the important thing was the clear communication and successful solution.