Hi Robert,

We’re truly sorry to hear you feel this way. Please know that Bankrolla is a fully licensed and compliant social casino operating in accordance with all applicable laws and regulations. All our games are provided by trusted, certified providers.

As a social gaming platform, wins are never guaranteed - outcomes are determined by chance, just like in any game of luck. We aim to offer a fun and fair entertainment experience, and while we understand it can be frustrating when luck doesn’t go your way, we always encourage players to play responsibly.

If you’d like us to take a closer look at your case or have any concerns, our Support Team is here to help.

With Love,
Bankrolla Team