My flight was canceled on June 13 by Lufthansa. The airline rerouted me another flight. As I was not interested in that , I asked the airline to drop the whole trip and refund me. After making sure that the whole trip is droped I contacted Travelis to refund me. The coordination between airline and agency was callenging. Finally after 3 weeks , I received the total amount of refund minus 800 nok service fee. In a similar situation try to make every things clear , and contact the airline and the agency persistently to make sure of proper coordination.