I'm trying to get a package delivered. The courier apparently makes three attempts and then returns the package to the sender.

The problem is that they're not coming to my house. The photo 'proof' of attempted deliver and GPS data clearly show that the address is correct on the package, but the courier was on a different street, a hundred metres or so away. Our street is perfectly well signposted and we have a clearly visible house number. The courier just can't find it.

There's no way to get the courier to contact you for help finding your house.

I can't divert it to a parcel shop, either. I've tried contacting customer service, but there's no way to make contact.

This is very frustrating because as much as I try, I can't do anything to get my package delivered. I just have to wait for the courier to claim to have attempted delivery three times and give up.

In response to EVRI's reply below. I have requested a call back multiple times through both the website chatbot and by calling on the phone. I haven't had a call back despite numerous request.