Aggressive Behaviour
I recently stayed at a villa managed by Mykonos Luxury with a group of friends for four nights. While the villa itself was beautiful, there were several inconveniences that detracted from the experience — including ongoing construction noise throughout the day, a shortage of outdoor seating, and an insufficient number of wine glasses. Nonetheless, we made the most of our stay and genuinely enjoyed our time together celebrating a special birthday.
Unfortunately, things took a disappointing turn when one of the chairs unexpectedly broke. What followed was an astonishing display of unprofessionalism from Chris, the "Operations Director." His behavior was aggressive and entirely inappropriate — and we are happy to provide evidence to support this claim. It’s hard not to wonder if the situation would have unfolded differently had our husbands been present.
To make matters worse, Chris demanded payment for the broken chair without providing an invoice or any itemised cost breakdown. We found the same chair online for €150, yet we were coerced into paying €280 just to be allowed to leave the property. So much for professionalism.
When I asked whether such damages were covered by insurance, Chris brushed it off with the dismissive remark, “Mykonos is a poor island.” That response alone speaks volumes.
Bottom line? Avoid.
We fully expect a defensive and likely fabricated response from Chris, the “Operations Director.”
Reply from Mykonos.luxury
Dear Bev,
Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations and would like to address a few key points you raised.
Firstly, regarding the issue of construction noise — we understand this was disruptive. However, please note that the construction was not related to the villa you stayed in, nor to any properties under our management. It originated from neighboring villas or potentially even public works, which are outside of our control. Unfortunately, such activities are not announced to us in advance, so we were unable to notify you beforehand. Had we known, we would have certainly done so.
Concerning the cost of the broken chair, we kindly ask that no inaccurate or misleading information be shared publicly. We encourage you to speak directly with the primary guest — whom you are publicly involving in this review — as she received a proforma invoice detailing the exact cost of the item. The cost was split between us as the agency and you as guests, and included the chair’s value and associated transport costs.
While it’s easy to search for similar-looking items online and reference lower prices, the specific chair in question is owned by the villa’s οwner and was purchased from a particular supplier at a significantly higher cost. We cannot dictate where the owner should source their furniture or insist they replace it with a cheaper alternative.
It’s important to clarify that the damage was not caused by a faulty chair but by improper use — and as such, the cost of replacement is a guest responsibility, which we communicated.
We did our best to resolve this matter fairly, but your refusal to acknowledge the damage and instead refer to unrelated issues, such as nearby construction, made resolution difficult. These two matters are entirely separate.
We fully respect your right to leave a review. It helps us understand where we can improve. However, the tone and escalation of our communication were not intentional, but rather a result of mutual tension and misunderstanding — something that can happen in any human exchange.
We truly regret that things unfolded this way and would be happy to welcome you again in the future under better circumstances.
Kind regards,
Chris