Dreadful customer service. Now a diamond member and just had my subscription increased by +38%! When I tried to speak to them promised call backs did not take place. Went online chat and waited nearly an hour for a response. So +38%, I have lost channels like Eurosport, Roland Garros and much more. Dreadful value now, so I am returning to basics and a rolling subscription until I have sorted another provider like Community fibre? Subscribing to Sky is like dealing with a Del Boy without the smiles!!!