Hi Robert,

Thank you for taking the time to share your experience. I'm truly sorry to hear that you're feeling frustrated, it’s never our intention for any player to feel this way.

While wins aren’t guaranteed, we want every player to enjoy fair gameplay and have a positive experience. Your feedback is important, and we’ll be sure to share it with our team as we work to improve.

If there’s anything specific you'd like to discuss or if you have any questions, feel free to reply. We’re here to help in any way we can.

Best regards,
Spree