Disgusting customer service
Disgusting customer service. Booked a Luton payment taken then they emailed to say couldn't do it. Agreed to take a LWB extra large van. Arrived at site and 2 Luton were there? Went inside and rude girl who didn't have an ounce of customer care skills booked into a MWB and said it was a large. Said would refund some of money that was paid for Luton as LWB was cheaper I explained needed the van. Showed her online check that stated the van was WMB and she just walked off. When returned van was told nothing they could do at least we got a van!! Do not use Southampton site
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your feedback. We’re sorry our service did not meet your expectations. Vehicle categories are based on manufacturers' descriptions, and dimensions and capacities can vary between models. Our team aims to clarify load requirements to help customers select the appropriate vehicle.
As advised at the time of placing the reservation, this was a request sent to our Southampton branch not a confirmed booking, subject to availability. Due to no Luton vans being available, our team contacted you to offer an alternative, which was accepted. We also acknowledged your concerns on return and applied a discount as a gesture of goodwill.
Kind regards,
U-Drive Customer Service