Fun while it lastsd
There are lots of things this site has going for it: a good selection of games, (usually) speedy redemptions, and up until you get close to climbing ranks in VIP pretty good promotional offers. If they could just focus on this I would not hesitate to rate them 5 stars.
The main drawbacks are that the VIP system is designed to only reward players that regularly lose large sums of money and keep out anyone that consistently breaks even or profits. I've put 5 figures in deposits to this site, and pretty much just broke even. There were some small wins and losses but overall no one was really making money. I was just about to level up my VIP and decided to buy a $999 regular pack from their shop to help me get to the next level. I ended up profiting off that purchase and suddenly my account was under "routine review", there usual 1-3 business day redemption time was delayed to over a week, and my VIP level reset to the beginning of the level I was on while being unable to access it. Additionally they no longer offer any promotions or vip reward packages. I've contacted support and asked about the disappearance of any deals and they acted clueless: "We're continously offering promotional and VIP purchases. Keep an eye on the shop for the next one. Your account is not under any restrictions and the review has been concluded." Well it's now been two weeks and not so much as the regular 10% "daily deal" has shown up. Only low value sc packs that are 1:1 with actual currency populate the shop now. I thought this was a sweepstakes and not a real money gambling site? With these deals you might as well spend your money at an actual casino and get your comps.
I've referred several people to this site, one had the same experience as I did: Great until it comes time to reach higher VIP levels and then cut off from any deals. Another is still in the honeymoon phase where they're getting daily deals and being treated like a customer that they want to come back. So it's not just me experiencing this.
I had to give three stars because although the VIP system is a total sham and they will cut off any deals if you ever dare profit off their "sweepstakes", it was pretty fun while it lasted. No hard feelings, but there are plenty of other social casinos that don't engage in this type of behavior and I'd just rather support their business models than McLuck's.
Oh on one more note McLuck is owned by b2 and when they decide to ban you from promotions at McLuck you'll be cut off from all their other sites as well. The list includes: Jackpota, MegaBonanza, Sportsmillions, SpinBlitz, HelloMillions, and Playfame. None of these sites have a VIP system, which I believe is probably what trigger the softball for me, but do offer similar promotions so you might be better served using some of them. Better yet find a SC that does have a VIP system and rewards you for spending large sums of money on their sites. They definitely exist, though I won't name drop any so no one can dismiss my review as just a lame attempt to shill for them.
Reply from Mcluck