Thank you for your feedback, Janice, and we're really sorry to hear about your experience.

As soon as we were made aware of the issue, we responded right away, sending a replacement bottle and offering additional free refills to make up for the inconvenience. While we are unfortunately out of stock currently, we’ll be sure to send those refills your way as soon as they’re available again.

We also appreciate your comment about the expiry date. We're actively working on making the labels clearer and more readable so that future customers don’t face the same issue.

Thanks again for your patience and for giving us the chance to make things right. If there’s anything else we can do in the meantime, just let us know.

With love and suds,

Your ETHOSA Team