First and last time ordering from here. While the flowers arrived on time, the box had been clearly trampled on, really damaging the flowers, so they had to be discarded. The company replied very quickly after contacting them, and they even said a replacement will be arranged. However, they then went silent and the problem was not resolved.

Update 31/03/2025
A replacement arrived today out of the blue (without any notification of dispatch or delivery) and it was in perfect condition. Recipient is really happy with the item despite it eventually arriving after the occassion.