Hi there,

Thanks for taking the time to leave us a review.

We're so sorry your card hasn't arrived. Most of our standard cards are sent via First Class post, which is an estimated next day service but they do admit a small number of items can take a little longer to arrive. We can only apologise for this.

We do our best to ensure that all orders are sent out as promptly as possible in order to give them the best chance of arriving in time, but sadly a small handful can still be impacted by delays in the postal system. We're so sorry for any inconvenience caused here.

We'd love to be able to make this up to you, but we're unable to see that you've been in touch about this. Please do get in touch directly, at talktous@thortful.com and a member of our Customer Happiness team will be more than happy to help :)

Thanks, The thortful Team