Went on a hot streak on rich piggies today. Won over $300 before a cold streak back down to $205. Tried to redeem for $200. And they denied the request citing "Payment canceled according to AWARD RULES (7.8;7.9).

Credits deducted from your Winnings Balance.

Whatʹs next?
Please log in your account
Follow the instructions from our Support Team above
Reapply for the redeem"

I look at the ToS and the sections they cited refer to electronic equipment malfunction. Go to request another redemption and they took all but 2 cents. If hitting bonus rounds on a slot that features them is considered a malfunction you can bet Im never depositing on any a1 site again.

Edit for their reply: I have indeed contacted support. They were not helpful other than mentioning the sections cited were in reference to electronic equipment malfunctioning. It's absurd to say that a slot machine paying out on a bonus round is a malfunction. NLC'S stance seems to be that I was just destined to take a L regardless of how the game may go. I'm certain if the situation was reversed and I hit you guys up after I lost claiming that I was actually supposed to win and I felt it was due to the electronic equipment malfunctioning I would get laughed right out the door and wouldn't be seeing any kind of refund. Like I said it is what it is. I'll take the L and just stop supporting your company as a whole.