Shocking customer service
Shocking customer service, emailed and rang regarding 3 doors we purchased plus handles. Someone answered and was told they would call our joiner back since Monday, but never did. been trying to contact them all week. We’ve spent £515, and definitely won’t be purchasing again.
Told they would call us back and never did. And no on ever answers the phone.
November 11, 2024
Unprompted review
Reply from Leaderonline.com
I’m truly sorry to hear about the lack of response you've experienced and the frustration this has caused, especially after trusting us with your order. Waiting for updates and callbacks without resolution is certainly unacceptable, and I can understand your disappointment.
Kind regards,
Susan George
Head of Customer Services