I recently purchased a leash and collar combo from Wagwear, but only received the collar. The product was clearly misrepresented in the description, which promised both items. When I reached out to customer service, I was disappointed by the lack of any apology or effort to correct the issue. They didn’t even update the misleading product description on the website. While their products might be stylish, the experience left me frustrated due to the poor service and false advertising. I expected much better from a brand like this.