Hi Robert,

We are saddened of what is your impression on our site. Our only goal is to provide the best gaming experience to our players in the best way we can. In regard to this, we are unable to locate your account based on your shared information here. We are sending you this message requesting more information so we can provide you with an over-the-mile resolution for your concerns.

Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@megabonanza.com.

We are more than willing to respond to you with any inquiries you may have.

Best Regards,