Review of Severn Trent


Rated 4 out of 5 stars

There was a report of a sewage leak on…

There was a report of a sewage leak on our street. It turns out that the pipes had deteriorated and broken down at the back of my property so they repaired the leak. A few days later there was a smell of sewage and when they investigated, they found that there was a blockage of wipes at the interceptor. Andrew was the guy from Severn Trent who attended and was very helpful with this and explained how wipes can block drains. The problem being is that it is a shared drain and so neighbours must be throwing wipes down the drains. Andrew was reassuring and helped by providing neighbours with a leaflet on do’s and don’ts.

September 22, 2024
Unprompted review

Reply from Severn Trent

Hi Karen,

We appreciate you taking the time to share your experience. It sounds like you had a challenging situation with the sewage leak and subsequent blockage. We understand how frustrating it can be to deal with such issues, especially when they involve shared drains and the actions of others.

We're glad to hear that Andrew was helpful and informative in addressing the problem. His efforts in explaining the issue and providing neighbours with guidance on proper drain usage are a great example of the service we want to provide.

Have a great week

Trust Pilot Team - Severn Trent