I have just had a pipe burts in the garage, flooded everything. I turned off at the mains and phoned Hastings Direct under the paid for 'Emergency Cover'. I am told burst pipes are not covered under their 'emergency cover' and refused to honour their committment to me to cover me for burst pipes. However their cover states
'Sudden damage to, or failure of, your plumbing and drainage system, including blocked drains, leaking pipes, blocked water tanks, and toilet waste pipes blockages'. So I am having to pay £hundreds of ££££ to Pimbleco Plumbers. My wife is severely handicapped and I hope a 'regular' insurance company would support me? So dont bother taking out emergency cover with Hastings Direct, waste of money.
Plumber has just come round and confirms he has completed many jobs like mine under 'Home Emergency'
Just had a final call from the company who manage Home Emergency for Hastings Direct. A mistake has been made, I AM COVERED and will receive a refund of the callout fees are suffered. So all was OK, but as you can see, Social media do not know about it?