Do not order online with this company.

I tried ordering a pair of shoes [Karrimor Summit Black size 8.5]. I went through all the procedure to order and personally to pick up my order from their Kilburn store. I paid for the item using a debit card. A few minutes later I receive a notification by email from them that they do not have my purchase ready to pick up at the location I nominated, and that I will have to wait up to 10 days for them to fulfil this order.

At no time during my ordering process using their website did they indicate that the store I had nominated did not have the item immediately available. Their ordering process does does not connect up with their stores' "in stock" database ─ How Primitive!!!

Argos has a system which ties up with their stock levels!
Sainsbury's has such a system.

In fact almost all the stores which have an online presence have such a system!!!!

Next the email letter of confirmation was one of these "donotreply" ones. I want to cancel my order and for my money to be returned to me, but there was no apparent way to do this online or to write to the store; instead their online system declared the following:-

"No, you can't cancel your order or make changes to your order. This includes adding or removing items, changing colours or sizes, changing delivery addresses, delivery options or the email address on the order.

Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.

If you've changed your mind and no longer need the item, please arrange for the item to be returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way."

Bah!!!! They are not interested at all in their customers. They want their money and if their customers face any problems [even of their own making] after placing an order they're not interested, or at least any interest has been made impossible for the customer to deal with the company!!!

I declare their online ordering system to be utterly inadequate. I am not able to do anything online

I am going away in a few days for 8 week. I wanted to collect this item today. I have spent my money, they have take a £5 fee from me for the item to be delivered to their store; that's an 18.5% add-on to the price of the item concerned. I want all of my money I have paid back.

I might later today go to their, this particular store and make my complaint direct to their manager on-site there!!! But this visit to their store will be a waste of my time if (a) I can't fulfil my order or (b) can't get my money back straight away.