A next to useless operation. Boots used to be the country's primary pharmacy, but it has become an expensive store for the yuppy market. Everything Boots sells is grossly overpriced. Boots seems only to want to sell "branded" goods with high profit margins.

For example it is impossible to find what you are looking for in a Boots store. They have no Customer Service desk whom to ask where to find anything. Their shelving system is organised anarchy and chaos.

Their loyalty card is yet another case where they want you to shop with them without giving you any service.

There is no one visibly in-charge in a Boots store. The staff who work and are employed there couldn't give a damn about customers' wants and needs, or comments about the service given in the store or its lack of goods that they want or are looking for.

I went to the large Boots store in Brent Cross one of the biggest in North London. It lacked all the following:-

Aquafresh Toothpaste
Oral B Indicator Toothbrushes
200 gram pot of Sodium Bicarbonate

Is this what Boots has become?