Uber Thames Clipper Boats to Greenwich.

Yesterday [27th May 2024] we booked online at home via the app a boat trip from Westminster Pier in London to Greenwich Pier. When we got there, there was chaos, at least a hundred others ahead of us in the queue. We had to stand and wait in the queue for one hour and a quarter before we could board a boat. Two boats passed the Pier full up.

Our complaint was and is that we could have taken an alternative route to Greenwich but had spent our money up front booking online. Uber did not warn us that the route would be heavily booked on that day. We would not not have used the Uber boat service had we known in advance this situation.

We are old and had to stand all that waiting time in the queue. BAH!

Don't use this service on a bank holiday!

Other problems include the poor connection to the mobile phone network on the floating platform on the Thames at Westminster Pier. Why? If you are using a mobile phone app to prove that you have a ticket to ride, the network must must work!!