Review of Laithwaites


Rated 1 out of 5 stars

Am I really the only one?

Am I really the only one who gets annoyed with their pricing? £12.99 is £13 and anyone with a brain knows that. What can you buy for a penny? You need to buy 125 bottles of their wine before you have saved enough to buy a first class stamp!
Time to drop this stupid marketing idea and come into the twenty-first century and price in pounds (maybe occasionally tenths of a pound) as so many other companies are doing?
For me this is the last straw:-
“Your Unlimited membership is due to renew on 24/05/2024. You don’t need to do anything. We will take a payment of £29.99, which represents a slight increase of the annual fee (formerly £24), from the card linked to your membership.”
It’s not £29, it’s £30 and not “slight” but an increase of 25%.
Note their savings are always given to you in full pounds
I’ve had enough, sorry I will not be placing any further orders.

Thank you for your answer. I would be more than happy for you to round up to the nearest full pound. Please message me when you do.

Well it’s now September, they said usual practice is to round up to the nearest pound but in their case it's still not getting past the 99 pence. Sadly I consider this as being slightly dishonest to me as a customer so will continue not buying from them.

May 8, 2024

Reply from Laithwaites

Hi John,

I'm sorry to hear this. While we aim for competitive pricing and transparency, rounding prices to the nearest pound is a common retail practice aimed at simplifying transactions for our customers. However, we'll consider your feedback as we evaluate our pricing policies going forward.

Regarding your Unlimited Delivery membership renewal, as operational costs have risen, we have made adjustments to ensure that we can continue providing the same level of reliable and efficient delivery service to our customers. We regret if our communication regarding these matters fell short of your expectations.

Thanks