We contacted Sure Removals for our recent house move. The communication was good and they were very accommodating and flexible with our changing move date at short notice.

The team arrived promptly at 8am and packed the house up very quickly.

We were surprised to be told that there was no room in the vans for any of our garden items. A full list of items was sent in advance of booking (including garden items) so it was very disappointing that there was no space for them in the vans. We called the office multiple times to see if we could find a solution. We were told that the person dealing with our move was on the phone and would call us back. However 3+ hours passed and there was no communication (this was on our moving day).

We had to arrange with our buyer to visit our house after completion to retrieve our items, as there were no spare vans that Sure Removals could send. This added an extra layer of stress and anxiety to an already stressful moving day.

The movers were quick at unloading, but did not take much care for boxes marked fragile. They were also smoking and we could smell smoke on our clothes by the end of the day.