My experience with Digibest was far from satisfactory, primarily due to the failure to deliver the product within the promised timeframe and the lack of clear communication.

Upon placing my order, I was provided with an estimated delivery time of 5 to 10 business days. However, this timeframe came and went without any sign of my order. I reached out to Digibest multiple times via phone and email, only to receive generic responses such as "Good morning, the shipment is delayed and will only reach us today or tomorrow. We will notify you once it's dispatched," or "Good afternoon, the shipment is slightly delayed and will be sent to you early next week." These vague and repetitive replies left me frustrated and uncertain about the status of my order.

After nearly a month of waiting in vain, I decided to request a refund. While Digibest promptly accepted my refund request and assured me that it would be processed within 5 business days, the overall experience was marred by the lack of transparency and poor communication.

Although I eventually received my refund within the specified timeframe, I believe that Digibest's customer service standards leave much to be desired. Clearer communication regarding delays and more proactive updates would have alleviated much of the confusion and frustration I experienced.

In conclusion, while Digibest managed to fulfill their refund obligation in a timely manner, their communication practices and handling of delivery delays need significant improvement to ensure a better customer experience in the future.