New smart meters don’t work
They installed gas and electric smart meters in early January 2024. Despite phone calls, photos sent and emails I still have to manually load readings onto the website and no sign of any resolution. Nothing smart about it!
Reply from Octopus Energy
Hello,
My name is Abi and I'm one of the Team Leaders and Senior Complaint Handlers at Octopus. Thank you for taking the time to write a Trust Pilot review, your feedback is really important to us and we are sorry to hear you are experiencing a problem.
Today I have reviewed your account and the issue with your smart meters. I have reached out to you directly by email and require some photos to be sent to me so I can investigate this further. Please reply to me directly via email and I will happily be able to help you further and resolve your query there.
Speak to you soon,
Abi