We flew in late in the evening (arriving at 10pm) to Gatwick North Terminal from Malta. As usual, Easyjet does not use a tunnel to disembark the plane but a step ladder to the airport's apron. We made our way with our hand luggage via a cattle market pen to the North Terminal's building. We entered at Ground Floor level. Was there an escalator or a lift to take us to an upper level to the corridor which led to passport control and baggage reclaim? No there was not! We had to carry our rather heavy hand baggage up several flights of stairs to that corridor. I was completely out of breath by the time I reached the top of that staircase.

Next, were there any usable toilets on the way to Passport Control? No, they were all locked up. We had to wait till we finished with Passport Control. There was a busy toilet in the Baggage Reclaim area, but completely down at the other end of that huge hall.

Did this terminal have any usable baggage trolleys? No, they were all locked up like supermarket ones, only usable if you have a £1 or €1 coin. I didn't have one.

Service at this Terminal? Nil! Zilch! Zero!!!

This is a privatised service. More than 50% is owned by VINCI Airports. The privatisation of airports was meant to bring better services for the public who used them. After my experience yesterday evening I would conclude that this has not been the case with Gatwick Airport.