I feel sad to have to write this review, but Buttonfresh have just asked me to write an honest review in order to improve their service.

Firstly, I have had some great service from this company, Jon and Christina in particular. Most of the problems have been due to sizing and inaccurate labelling. Several times either Jon or Christina have gone out of their way to measure items for me. I'm just a normal build, 40/42" chest, 34" waist. Nothing unusual.

However, my last order was quite a trial.

One of the jumpers, labelled 'Large', was far too big so it was replaced with a 'Medium'. However, on arrival it had a flaw and was replaced, no problem, with another Medium and although labelled 'Medium' it actually measured a 44" chest. A bit loose but acceptable though.

A 'Large' size jumper from the same order was also returned being too large so I requested a 'Medium'. When the 'Medium' arrived it was huge, measuring 52", yet labelled 'Medium'. Bigger than the previous 'Large' I'd returned. Another replacement was sent and this was a 48" chest, labelled as a 'Medium'. Then the staff kindly measured the 'Mediums' in stock and none were smaller than 46". Even the 'Small' was 45". So a refund was given.

So, sadly, I've pretty much lost confidence in buying from Buttonfresh, unless they are prepared to measure each garment before sending, something obviously impractical.

As I've said before, great prices, good delivery, and excellent customer service, but if you have to continually return items for exchange or refund it can become tiresome and why I no longer shop on the website.

Order: BF86718