I placed an order with Outnorth on November 30, 2023. I ordered the Women's Norrøna Warm3 Jacket in size XS. I received the parcel on December 12, 2023. Due to the fact that it was a gift, it was opened only on December 31, 2023. And it turned out that Jacket was defective. It has a hole. I immediately wrote to support about the defect, sent photos of the defective place and asked about the possibility of replacement. But unfortunately, they did not have size XS in stock. Then they offered to refund 300kr if I show them the receipt from the tailor. I agreed to a refund of 300kr, but I did not agree to the conditions they required from me. To which I pointed out that this is not legal. But Outnorth still demanded a receipt and only then would they issue compensation for the defective product.